Shipping Policy

SHIPMENT CARRIERS

DPI Merchandising, Inc. chooses the most economical carrier and carrier method option at time of picking and packing your order, based on the option chosen in checkout. The carrier option chosen may be different from the one the customer chooses at time of checkout, but is chosen in parody of purchased shipping type.

Time in transit is an estimate based on a delivery address's distance from the fulfillment facility in Roseburg, Oregon. These estimates are based on when the carrier receives the package and do not account for picking, packaging and handling time of your order. Shipping times are not guaranteed to the customer and are not eligible for refund, for any reason.

 

INTERNATIONAL SHIPMENTS CARRIER OPTIONS

  • UPS WorldWide Saver
    After fulfillment, UPS Worldwide Saver transit time to most countries is 2-3 business days.
  • UPS WorldWide Expedited
    After fulfillment, UPS Worldwide Expedited transit time to most countries is two to five business days.
  • ePost DDP
    After fulfillment, ePost transit times, to most countries, is seven to fourteen days.

 

COUNTRIES WE SHIP TO

NOTE: Please review Shipping Notifications page for any temporary shipping suspensions or delays

 

We appreciate our fans all over the globe. We currently are only able to offer shipping products to the following countries. 

  • Australia
  • Austria
  • Belgium
  • Canada
  • Croatia
  • Czechia
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Iceland
  • Ireland
  • Italy
  • Japan
  • Jersey
  • Luxembourg
  • Netherlands
  • New Zealand
  • Norway
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom
  • USA
  • USA FPO / APO

 

RESTRICTED TERRITORIES

For most items we are able to ship to the US, Canada, Australia, Some EU countries and APO/FPO addresses. Items restricted from shipment outside of the US will be labeled such on their product pages with 

 

US ONLY 

If you're not in one of the countries listed above. We are very sorry we cannot ship to you at this time.  This is due to a limitation in our licenses to sell goods in those countries.

 

UK & EU CONSUMER RIGHTS

If you feel like there has been an issue with your order.  We implore you to contact Customer Service immediately. Please review your rights here . We will do our best to make all accommodations for you within the rights of the law.

 

SHIPPING COST

The final shipping cost is generally calculated by the weight of the item(s), the shipping address, and the chosen shipping method (economy, standard, expedited, standard international).  The final shipping costs are calculated at time of checkout. Shipping fees are not subject to refund if the item has left our warehouse.

 

SHIPPING DISCOUNTS

We occasionally offer discounted or free shipping options as part of sales promotions. If this shipping is chosen, we will ship your order using the Standard Shipping option. Sometimes these shipping options can be slow and may take longer than originally intended to be delivered.

 

PROCESSING

We aim to ship most orders within 1-2 business days.  Some international orders may take up to 3 business days to process.  Orders are not processed after 12:00 PM (MST) or on weekends.  Any orders placed during this time will be processed within the normal time frame.  If you place an order after 12:00 PM MST with expedited shipping, your item will not ship until your order has been processed on the next business day.  Please allow up to 24 hours for online updates. 

 

ADDRESS FORMATTING

All address fields have a limit of 30 characters. 

It is the sole responsibility of the customer to provide an accurate and properly formatted shipping address.  Every address is verified and if the provided address is invalid this will delay processing of your order or potentially your order never arriving at its intended destination. Refunds will not be offered to orders with incorrect addresses added by customers at checkout. 

 

ADDRESS ACCURACY AND ADDRESS CHANGES

It is the responsibility of the customer to verify that the shipping address provided at time of checkout is accurate and formatted correctly.

 

We process most in stock item orders within 24- 48 hours and there is a very small window to get an address change request processed. For orders that contain pre-order items, it is the responsibility of the customer to notify us if their shipping address has changed. It is best if you do this as soon as possible.

  

Address change requests that are submitted  BEFORE an order has started processing for fulfillment  have the best chance of being successful. 

 

Address change requests that are received AFTER an order has shipped cannot be completed.

 

PACKAGING

Apparel will ship either in a soft envelope or a box, depending on the number of items in the order.  For U.S. shipments, lithographs, screen print posters, and all other artwork are rolled and shipped in a sturdy poster tube.  Orders containing both apparel and artwork are shipped in multiple packages and often arrive at different times.  If a significant amount of time has passed and you don’t have a tracking number, please reach out to Customer Service

 

SHIPPING LARGE ITEMS

Items such as large statues or collector's editions will come in their own shipping box.  These items may require a separate shipping cost and may be packaged separately than other items in your order. 

 

PREORDER SHIPPING

Any order containing PreOrder items will not ship until all items in the order are in our warehouse. We do not split ship orders.  If you would like non-preorder items to arrive sooner, the customer will be required to place multiple orders. 

SHIPPING RESTRICTIONS

Please understand that only orders with final delivery made by USPS will be delivered to a P.O. Box. Tracking may not be available for some international orders.

 

CART PURCHASE RESTRICTIONS

Some items may be flagged as CART PURCHASE RESTRICTION and they will require you to have that item be the only item in your cart at checkout. This is usually due to the size of the package being so large that to ship it with other items would be vastly expensive.  

 

Having more than an item like this in your cart will prevent you from selecting a shipping option.  Once you've removed other items you should be able to select a shipping carrier as normal